Services


Our Services

Phone number 03 7064 8633
Email info@yournaturalsupport.com.au
Chat Via Practitioner Portal

Your Natural support is a membership platform created to provide on-call practitioner support that covers all aspects of being a practicing practitioner.

Practising within the natural health realm can be many things, wonderful, exciting, joyous & full-filling, whilst also being overwhelming, stressful and demanding at times

We pride ourselves on detail, understanding, and empathy when assisting practitioners with their needs, creating a supportive space where practitioners can learn, grow, and feel understood through both the rewarding and challenging aspects of their career.

Your Natural Support is here when you need to be heard and supported.

As a registered member, you will have the choice to access our team via email, chat, or phone support.


We can't wait to work with you.

How we help

Tech 

Support

  • Product recommendation
  • Ingredient recommendation
  • Contraindications
  • Medical interaction
  • Prescription suggestion

How we help

Bussiness Support

  • How to start
  • Idea Soundboard
  • Association information
  • Industry advice
  • Wholesale advice

how we help

Emotional Support

  • Debrief
  • Moral support
  • Motivation
  • Welfare check in 

Foundation
Starter membership
$35.00
per month
  • Access to practitioner portal
  • 10 Chat conversations per month
  • Events Calendar
Growth
Increased assistance
$55.00
per month
  • Access to practitioner portal
  • Unlimited chats via patient portal
  • Unlimited email enquiries
  • Events Calendar
Elevate
All access
$65.00
per month
  • Access to practitioner portal
  • Access to our call line
    Mon - Thurs 5-7pm
  • Unlimited chats via patient portal
  • Unlimited email enquiries
  • Events Calendar

Membership & Access

What is included in a membership?

Your membership includes access to our support services throughout the month. Your level of access to our team will be based on the selected membership. Foundation (tier 1) offers limited chat with a maximum 10 chats per month, Growth (tier 2) offers unlimited chat  and email and Elevate (tier 3) provides unlimited chat and access to our help line for phone calls.
You are welcome to upgrade as you wish. 

Who is this membership designed for?

Your Natural Support was designed for qualified Naturopaths and Nutritionist & final year Naturopath and Nutrition students. 
Your qualifications or offical transcripts and association certificates are required for an approved membership.

Is this suitable for student practitioners & newly qualified?

Absolutely. Graduating is such an exciting time, all that hard work paying off. We also understand for some it can also be very overwhelming. 
Your Natural Support can assist you with your next steps once you have graduated, from choosing and registering your business name to assisting you in registering to advising on wholesalers or booking systems. 
As we have all gone through this ourselves, we wished we had this kind of support when we graduated. 

Is this suitable for experienced practitioners?

Your Natural Support was created for Naturopaths and Nutritionists of all levels experience. Our goal is to provide you with the support, assistance and advice for all avenues of being a practitioner. 
Whether you want to discuss a difficult client, help with choosing a supplement or bouncing a new business idea off, Your Natural Support is here to help.

Can clinic owners join?

Your Natural Support memberships are for individual practitioner only. We don't currently offer Clinic accounts - Each practitioner in a clinic would require their own membership to use services. 
However we look forward to growing, so if this is something you would find of benefit, please provide feedback so we can take it on board. 

Is there a limit to how often I can contact support?

Your Natural Support provides tier memberships to cater to everyones preferred usage of our services. 
Foundations is for those looking to use our services on a trial basis or only intend on using minimally throughout out the month. Foundation only has access to chat, 10 chats per month
Growth is for those who only want chat and/or email access, however it is unlimited. 
Elevate provides unlimited chat and email access along with unlimited phone (5pm-7pm) use also. Calls can be made to the Your Natural Support team for assistance as you require for your business, emotional and tech support. 

Are the Your Natural Support team qualified?

Yes, all our staff are degree qualified - Including owner and founder, Tahliah. The staff all have a Bachelor of Health Science (Naturopathy), in addition to their formal education, each staff member brings their personal experience, from working in retail, clinical practice, wholesale and more. 
Having staff that have their own experience within the industry is important at Your Natural Support, it allows us to empathise and provide the best possible advice to our members. 

What are the phones hours?

Your Natural Support offers a phone service for Elevate memberships only. Phones lines are open after clinic hours for your convenience, 5pm-7pm, Monday to Thursday.

How quickly will I receive a response?

For chat and email replies, we aim to respond no longer than 4 hours. 

How do I access the chat?

Once you have a membership, the chat feature is available via your membership portal. We endeavour to respond within 4 hours within 8am-7pm. Outside of these hours, we will reply the following business day. 

Pracitioner Support

What types of questions can I ask?

You can ask us just about anything related to practising in the natural health industry as a naturopath and/or nutritionist. 
Your Natural Support can assist in business questions, helping you navigate the mental and emotional component of practise, whilst also there to help you with tech support. 
We covers a wide range of topics, including clinical resources, practitioner-only products, wholesale suppliers, dispensary setup, pathology interpretation guidance, clinic systems, technology, business operations, and general practice support.
No question is too big or too small. If we don't know the answer immediately, we'll research it and point you towards reliable, evidence-based resources wherever possible.

What tech support do you provide?

We pride ourselves on providing the best and unbiased information, ensuring that you and your clients are meet with the best suggestions. We endeavour to be across all brands, products, information and will follow up with research where required.

Our staff have experience with retail and practitioner-only brands, and with constant education and research, we are well versed around the Australian supplement universe.

Can you help with difficult clinical cases?

Yes. No practitioner is without the odd difficult case, and we are here to help you.
We can just be your sounding board if you need, provide you with product recommendations, or discuss results. Whilst the clinical decisions are yours to make, we can help provide clarity around your thoughts for prescription. 

Can you assist with pathology interpretation?

With the Your Natural Support team all being qualified practitioners, yes, we can assist in interpretation of pathology. 

Can you help compare different supplement brands?

Absolutely, we consider this a vital part of offering tech support. As there are so many different products on the market, it can be overwhelming sometimes to find the right product for your client. 
Whether you bring us multiple items to compare, or you want a similar product to one you have already chosen, we can assist. 

Can you help if I'm unsure which wholesale supplier stocks a product?

As pracitioners ourselves, we are well versed when it comes to wholesales, and whilst we may not not exactly what is in stock, we know who stocks what and can help you choose the suitable wholesaler

Do you provide research or evidence when answering questions?


As practitioners, our advise comes from both traditional and evidence based information, which we can provide the evidence when requested. Our product information comes directly from brand tech support. 

Business Support

Can you help me register with practitioner wholesalers?

Whilst we cant help you directly with the application, we can assist with pointing you in the right direction of where to register and who to register with. 

Which wholesalers can you help with?

As practitioners ourselves, we have had experience with all the wholesalers across our industry. The wholesales in our industry include; Vitaly, ParagonCare, Ariya and Rener.
We ask for your preference upon registration so we can cater our assistance to your favourite supplier if you have one.  

Can you assist with practitioner software?

We can not help directly with the software itself, however we can help recommend and weigh up the options when it comes to choosing the best software for your clinic.

I'm starting my own clinic. Can you help?

We love to talk through new ideas, particularly business related topics. We can run through your processes and tasks with you to help you make sure you have ticked all the boxes required.  

What associations are available to Practitioners?

There are multiple professional associations available to both naturopaths and practitioner, which we can assist in informing you of them and choosing the one for you.  

I am starting a business, can you assist in where to start

Business training in during our degree's is very minimal, Your Natural Support can assist with the thing you need to do get you started, from registering a domain name, choosing a business name, setting up a website. 
Aside from the business, when the motivation is low, we can also assist in talk through your blocks and putting steps in place for you to be able to action all your tasks. 

Your Natural Support Information

How do I contact Your Natural Support?

There are multiple ways of contacting Your Natural Support. 
We have a contact form via our website, you can call our help line or you can submit a support ticket via our practitioner portal. 

What are your support hours?

Our support hours for email and chat are between 8am and 7pm.
Our support hours for calls are 5pm-7pm.
Any enquiries outside of these hours will be responded the following business days. 

How quickly will someone respond?

We will respond to email and chat enquiries within 2-4 hours. Enquiries sent outside of these hours will be responded to the following business day. 

Can I call instead of emailing?

Practitioners who have an Elevate membership have access to our services via our phone line. 
However if you wish to enquire about more information on Your Natural Support, our phone line is open to assist. 

Is support available after hours?

We offer our phone services for Elevate customers after typical clinical hours, this allows for busy practitioner to have access to our services. 

Can I book a one-on-one session?

Your Natural Support doesn't currently offer one-on-one sessions, however our founder Tahliah, offers one-on-one sessions which are open to Naturopaths and Nutritionist. 
We encourage you to reach out via www.eucawellness.com.au

Is there a lock-in contract?

No, our memberships are not based on a locked in contract, you are welcome to cancel your membership via our practitioner portal.
You can cancel at anytime, and your membership will be finished at the end on the billing period. 

How does billing work?

Once you have selected your desired membership, your provided card will be charged.
If you wish to upgrade, this will occur immediately and your card will be charged for the additional fee for the remainder of the month. 
If you wish to downgrade your membership, the downgrade will occur at the end of the billing period. 

Can I pause my membership?

We currently don't offer a pause on membership - we recommend you cancel your membership and sign up again once your require our services again. 

Can I upgrade my membership later?

Yes, you can easily upgrade your account via our practitioner portal. You will be charged the difference between your old membership and new membership for the remainder of the month. 

Are my clinical/patient questions confidential?

Yes absolutely, your questions will be answered by one our team members who understands the importance of confidentiality. 
Whilst we take it seriously, we advise that you don't use any identifying details when posting your client related questions. 

What makes Your Natural Support different from clinical mentoring?

There are many wonderful mentoring programs and one-on-one services out there which are all incredibly useful in their own right. 
Your Natural Support wanted to offer a mentoring service of a different nature to suit practitioners who need something quick, easy and on the go whilst still being personalised. 
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